Casino.com

With probably the most sought after domain name in the gambling industry, we expected big things from Playtech powered Casino.com. But could they deliver?
At first glance, this casino appears to have everything going for it. It has an impressive gaming pedigree, being part of the Mansion Casino group, it uses the safe and popular Playtech platform and it holds a UK gaming license ensuring that it must act in a fair and ethical manner. So is there anything else to set it apart from the vastly increasing number of Playtech licensees?

Promotions and customer service are the two main factors which can put a casino ahead of all it’s competitors. In terms of promotions, Casino.com certainly scores quite favourably – they currently offer a welcome bonus of up to £3,200 over your first eight deposits. Initially that’s a 100% match bonus of up to £400 plus 7 weekly reload bonuses. In order to claim the reload bonus a minimum deposit of £20 applies and wagering is 40 x the bonus. As well as the standard sign up bonus there are also regular promotions, they are currently offering the chance to win £1000 every month for a year, a crack the code game and a monthly reload bonus.

Casino.com also have a five tiered loyalty program which is definitely more generous for slots and scratch card players than table game or card game players. For every £15 wagered on slots you will earn one loyalty point whereas blackjack players earn one loyalty point for every £60-200 wagered. At the lowest loyalty tier – Bronze, 400 points are needed to redeem a £10 bonus so slots players will get £10 back for every £600 wagered, whilst blackjack player will need to wager between £24,000 and an amazing £80,000 to receive their £10 bonus!
So, with this in mind, we sent one of our slots players to test out the casino. At first everything went flawlessly, opening an account was easy, the casino had a lot of different deposit methods to choose – UNTIL the pushy customer service reps arrived. Now it has long been to the annoyance of players at Playtech casinos that reps have the ability to continuously interrupt games and are consistently pushy with bonuses and promotions to try to get the biggest deposit they can from you. Shutting the chat window doesn’t work either as they will just continue, as was the case for our player at Casino.com. Despite ignoring the first four messages from the rep, the chat window kept appearing even after the player had made their second deposit.
“OK bonus me the deposit I just made” said our player.
“You should have spoken to me before you made the deposit” said the rep.
“But I haven’t played with the funds yet” said our player.
The rep ignored this comment and continued “every time you visit you MUST speak with our reps prior to making a deposit so we can get the best promotion for you”.
“Other Playtech casinos offer instant bonuses” said our player “and you can choose whether or not to accept them”.
“We don’t do that. You MUST speak with our reps so we can get the best bonus. Next time speak with our reps immediately”
“There won’t be a next time” said our player.
Yet again another player experienced ruined by that annoying little button that Playtech insist on building into their software allowing their reps to hassle players. As far as we are aware, Top Game are the only other software provider who allow reps to directly interact with players without being contacted first, and even they can’t pop up over player’s games.

Conclusion:
Casino.com’s bonuses and loyalty programs are certainly set up to favour slots players and to be fair, they have an excellent choice of slots. However be aware that if your balance runs low the reps will be on your case like lightning, trying to pry additional deposits out of you.

Pros:
Fully featured and slick casino software
Reasonable welcome bonus
Part of the respected Mansion Group

Cons:
Pushy reps
Loyalty program set up for slots players

Casino.com are licensed by the Gibraltar Gambling Commissioner & UK Gambling Commission